Customer Service Training

Recent research shows that the gap between good and bad service is widening.¹

While some companies consistently deliver excellent service to their customers, others are failing to meet their needs.

Businesses delivering poor service risk losing out in number of ways, including:

A detrimental effect on the bottom line - it costs 6 times more to attract a new customer than it does to keep an old one.²
68% of customers are prepared to pay up to 20% more for good service.³
A typical dissatisfied customer will tell 6-10 people about the problem. A typical satisfied customer will tell 1-2 people.⁴

Tips on customer service

Recent research shows that the gap between good and bad service is widening. How does your customer service measure up?

Find out more!

learndirect Business can help you improve the service your business delivers to its customers through a range of cost effective training products, from short online courses to a more structured programme leading to a nationally recognised qualification.

Customer Service Qualification

The Customer Service NVQ is a work-related, competence-based qualification. It's ideal for those who work in a customer-facing role or have to speak to customers on behalf of your company and who may not have many formal qualifications. Through the NVQ, your staff will understand the concepts of good customer service and how to apply these to enhance the customer experience, which should result in a positive impact on customer loyalty and your bottom line.

The learndirect Business Customer Service NVQ is delivered in a flexible, practical way to ensure that it meets the needs of your business and doesn't disrupt your employees' working day. Employees are assessed on projects they do in the workplace so your business benefits straight away. Trained learndirect Business advisors will help you assess your employee's needs, deliver the training they need and then assess them to ensure their work meets the appropriate standard to attain the qualification.

More information...

If you're a large employer, please contact us for more information on the Customer Service NVQ.

Steps to Success: Professional Customer Service - £69.99

If you're looking for a more immediate solution to your customer service training needs, our short online course Steps to Success: Professional Customer Service could provide the solution. Using engaging video and interactive exercises your staff will learn how to communicate effectively, build a loyal customer base and deal efficiently with customer problems. Available to buy online now, your staff can be up and running in minutes.

More information on the Steps to Success: Professional Customer Service eCourse

If you're a large employer, please contact us for more information on Steps to Success: Professional Customer Service.

References

¹Robert Crawford, Executive Director, ICS
²The NACD Leadership Series
³ICS National Complaints Culture Survey 2006
⁴The NACD Leadership Series

How can learndirect Business help your company?

At learndirect Business we offer a wide range of products and services designed to help you improve the skills of your workforce in the most cost effective and least disruptive way. From short courses in areas like Health and Safety and Leadership and Management skills through to programmes leading to NVQs and degrees.