If Looks Could Kill: The Power of Behaviour
Featuring Dawn French, this course introduces proven techniques to help you control your temper and use calm behaviour to improve customers’ attitudes and create new sales opportunities.
Demanding Customers: Customer Care Made PERFECT
Featuring Dawn French, Robert Lindsay and others, this course can help your business thrive by teaching employees how to deliver outstanding customer service, to even the most difficult characters.
No Complaints?: Complaints and the Customer
Featuring Michael Kitchen, Stephen Tompkinson and other famous faces, this course is a great introduction to handling even the most difficult of customer complaints.
Telephone Behaviour: The Rules of Effective Communication
Featuring John Cleese, Rebecca Front and others, this course is packed full of practical rules to help you and your employees conduct more professional telephone conversations.
Who Sold You This, Then?: Effective After-Sales Service
Featuring Hugh Laurie and others, this course details the four cornerstones of successful after-sales service and allows you to improve the way your business relates to its customers.
Complaints and Quality Management: Quality through Customer Service
Featuring Dawn French, Jane Horrocks and Stephen Tompkinson, this course teaches the value of finding positive solutions to problems, rather than apportioning blame.
On the Receiving End: Making Call Centres More Effective
Featuring Dawn French, this course is a straightforward introduction to effective call centre skills, from learning how to ‘read’ your customers, to staying calm and professional during testing situations.