Customer Service

How will the Customer Service NVQ help your business?

By training your staff to respond to your customers' needs and present them with a better impression of your company you will reduce customer attrition and build a solid customer base. Through gaining this qualification, your employees will be able to:

• improve service by actively seeking feedback from customers
• communicate effectively with customers, promoting confidence and reassurance in your company
• share with colleagues approaches and tactics they have found to work when helping customers or increasing sales.

In addition training can be a great motivator for your employees and will help them get more from their work. This should not only improve your staff retention levels but could have a massive impact on the profitability of your organisation.

The Customer Service NVQ has two elements:

• Underpinning knowledge and skills - provided by flexible online courses
• Practical work-based competence assessment - leading to an NVQ at level 2.

Who is a Customer Service NVQ suitable for?

This NVQ is great for employees who, as part of their job:

• work in a customer-facing role or who have to speak to customers on behalf of your company.
• work with others to solve problems and support customer service improvements
• need to communicate clearly and confidently

What will your staff learn?

Our Steps to Success - Professional Customer Service provides the underpinning knowledge for the NVQ. The course covers the latest thinking on the skills needed to deal with a range of customers. It will enable your employees to deal with a variety of customer service situations on a day-to-day basis.

Accredited Centre Find the nearest learndirect centre that offers Customer Service NVQs by entering your location below   Street Town Postcode

The course covers the following areas:

• It's all about customers - why customer service is key to ongoing success in business.
• Making a lasting impression - how to make the right impression with customers.
• Understanding customers - developing a better understanding of customer relationships.
• Helping customers - exploring what customers actually want - even when they are not sure themselves!
• Keeping customers - how to keep customers loyal to your business.
• Solving problems - using problem-solving and negotiation skills to keep customers loyal to your business.

As a result, your employees will:

• recognise the importance of customer service in retaining customers
• understand how to enhance the organisation's reputation so that you acquire more customers
• understand the important concept of the internal customer
• be able to evaluate and improve their customer service skills
• enhance the customer experience.

In essence, it's all about improving your business through delivering customer satisfaction.

Find out more

Please submit your details or call 08000 150 750 for more information on NVQs in your area. Alternatively you can find your nearest NVQ accredited centre.